Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Ivak. Throughout the site, the terms “we”, “us” and “our” refer to Ivak.
Ivak offers this website, including all information, tools, products and services available from this site to you, the user, subject to your acceptance of these Terms of Service and all other policies and notices made available on our website.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the website, including browsers and customers.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use our website or Services.
We may update or replace parts of these Terms from time to time by publishing an updated version on this page. Your continued use of the website following any changes constitutes acceptance of those changes, subject to applicable law.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and Services to you.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement or have the appropriate permission of a parent or legal guardian where required.
You may not use our products or Services for any illegal or unauthorised purpose.
You must not transmit viruses, malware, worms or other harmful code through our website.
A serious breach of these Terms may result in suspension or termination of your access to our Services.
2. GENERAL CONDITIONS
We reserve the right to refuse or cancel service or orders where reasonably necessary, including where we suspect fraud, misuse, unlawful activity or a breach of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our Service without our prior written permission, except where permitted by law.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your screen, device and other factors.
Product availability may change without notice. We reserve the right to discontinue products or limit quantities where reasonably necessary.
If a product you receive is faulty, damaged, not as described or otherwise does not comply with your statutory rights, you may have legal rights to a repair, replacement, refund or other remedy.
4. PRICES AND PAYMENT
Prices are displayed on our website in the currency shown at checkout.
We reserve the right to change product prices at any time. Any price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing error or where permitted by law.
You agree to provide current, complete and accurate billing and payment information when placing an order.
Payment must be successfully authorised before an order can be processed.
5. ORDERS AND ORDER ACCEPTANCE
After placing an order, you may receive an email confirming that we have received your order.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Payment cannot be authorised;
- There is an obvious pricing or product-description error;
- We reasonably suspect fraud or unauthorised activity; or
- We cannot deliver to the address provided.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. SHIPPING AND DELIVERY
Orders will be processed and delivered according to our Shipping Policy.
Delivery estimates are estimates unless we expressly state otherwise. Delivery may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping Policy for information regarding processing times, delivery estimates, shipping charges, tracking and delivery issues.
7. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and exchanges are handled according to our Return and Refund Policy and applicable UK consumer law.
Where applicable, UK consumers purchasing online may have a legal right to cancel certain purchases within the statutory cancellation period.
Certain products may be exempt from cancellation or return rights where permitted by law, including certain personalised, perishable or sealed hygiene-related products once unsealed.
Nothing in our Return and Refund Policy or these Terms is intended to limit your statutory rights where products are faulty, damaged or not as described.
8. ACCURACY OF INFORMATION
We make reasonable efforts to provide accurate and current information.
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct errors and update information where necessary.
If an error materially affects an order you have already placed, we will deal with the situation fairly and in accordance with applicable consumer law.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties.
We are not responsible for third-party websites that we do not own or control.
Before entering into transactions with a third-party website, you should review that third party’s terms and privacy practices.
10. PERSONAL INFORMATION
Your submission and use of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and share personal information.
11. USER COMMENTS AND FEEDBACK
If you submit reviews, comments, suggestions or other content to us, you confirm that the content does not violate the rights of another person, including copyright, trademark, privacy or other legal rights.
You must not submit unlawful, abusive, defamatory, misleading, obscene or malicious content or transmit malware through our Services.
We reserve the right to remove content that violates these Terms or applicable law.
12. PROHIBITED USES
You must not use our website or Services:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To harass, threaten or abuse others;
- To submit false or misleading information;
- To upload viruses, malware or malicious code;
- To collect personal information unlawfully;
- To spam, phish, scrape or otherwise misuse the website; or
- To interfere with the security or proper operation of the website.
We may suspend or terminate access where these rules are violated.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through our website, including branding, graphics, text and website materials owned by Ivak, is protected by applicable intellectual property laws.
You may not reproduce or commercially exploit our protected content without permission, except where permitted by law.
Third-party trademarks, product names and other intellectual property remain the property of their respective owners.
14. DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that our website will always be uninterrupted, secure or completely error-free.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Nothing in these Terms affects your statutory consumer rights.
To the maximum extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from misuse of our website or Services.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our Services or serious breach of these Terms.
This section does not limit any rights available to consumers under applicable law.
16. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.
The remaining provisions will continue in effect.
17. TERMINATION
You may stop using our Services at any time.
We may suspend or terminate access to our Services where you materially breach these Terms, misuse the website, engage in fraudulent or unlawful activity, or where otherwise reasonably necessary.
Any rights or obligations that by their nature should continue after termination will remain in effect.
18. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies expressly incorporated into these Terms, form the agreement between you and IVAK regarding your use of our Services.
Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.
19. GOVERNING LAW
These Terms and any separate agreements through which we provide Services are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the mandatory laws applicable where you live.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be published on this page. Where required by law, material changes will be communicated appropriately.
21. CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Store: IVAK
Website: https://ivakstore.com
Email: hello.ivak@gmail.com
Business/Contact Address: [YOUR BUSINESS CONTACT ADDRESS, IF REQUIRED]
Last updated: 16 August 2026