IVAK Privacy Policy

Last updated: 16 August 2026

This Privacy Policy describes how IVAK("Ivak", "we", "us", or "our") collects, uses and discloses your personal information when you visit, use our services, make a purchase from https://ivakstore.com  (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor or another individual whose information we collect.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or applicable legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on the Site and update the "Last updated" date.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Contact information: your name, email address, telephone number, billing address and shipping address.
• Order information: products purchased, order details, billing and shipping information, payment confirmation and contact information.
• Account information: information used to create and maintain your customer account, where applicable.
• Shopping information: products you view, add to your basket or otherwise interact with.
• Customer support information: information you provide when contacting us with a question, complaint, return request or other enquiry.
• Marketing information: your marketing preferences and information you provide when subscribing to promotional communications.

You may choose not to provide certain information. However, this may prevent us from providing particular features or Services to you.

Information We Collect Automatically

When you use our Site, we may automatically collect information about your interaction with the Services ("Usage Data").

This may include:

• IP address;
• browser type;
• device information;
• network information;
• pages and products viewed;
• interactions with our Site;
• referring website; and
• cookie and similar technology information.

We may use cookies, pixels and similar technologies to collect this information.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

Information We Receive From Third Parties

We may receive personal information from third parties that help us operate our business and provide our Services.

These may include:

• Shopify, which provides the e-commerce platform used to operate our online store;
• payment processors that process customer payments;
• shipping, fulfilment and delivery providers;
• analytics and technology providers;
• marketing and advertising providers, where applicable; and
• other service providers that assist us in operating our Site and fulfilling customer orders.

Payment providers may collect information such as your payment card details and billing information. We generally do not directly store your complete payment card information.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use your information to:

• process and fulfil orders;
• process payments;
• arrange shipping and delivery;
• provide order confirmations and updates;
• process returns and refunds;
• manage customer accounts; and
• provide customer support.

Our lawful basis for this processing is generally that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional communications or provide advertising relating to our products and Services.

Where consent is required, we rely on your consent. You can unsubscribe from marketing communications at any time using the unsubscribe option included in our communications.

In some circumstances, we may rely on our legitimate interests in promoting and improving our business where those interests are not overridden by your rights and interests.

Security and Fraud Prevention

We may use personal information to detect, investigate and prevent fraudulent, illegal or malicious activity and to protect our Site, customers and business.

We may rely on our legitimate interests in protecting our business and customers and, where applicable, compliance with legal obligations.

Customer Communication and Service Improvement

We may use your information to respond to enquiries, provide customer support, troubleshoot problems and improve our Site, products and Services.

Depending on the circumstances, we rely on performance of our contract with you or our legitimate interests in operating and improving our business.

Legal Obligations

We may process your information where necessary to comply with applicable laws, regulations, tax requirements, court orders or other legal obligations.

Cookies

Our Site uses cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use our Services and, where applicable, support marketing and advertising.

Some cookies are strictly necessary for the Site to function.

For non-essential cookies, including certain analytics and advertising cookies, we will obtain consent where required by applicable law.

You can manage cookies through your browser settings and, where available, through the cookie preference controls provided on our Site.

Disabling certain cookies may affect the functionality of the Site.

How We Share Personal Information

We may share personal information with third parties where necessary to operate our business and provide the Services.

These may include:

• Shopify and other technology providers;
• payment processors;
• shipping, courier, fulfilment and logistics providers;
• customer support providers;
• analytics providers;
• marketing and advertising providers, where applicable;
• professional advisers such as accountants, legal advisers and insurers;
• government authorities, regulators or law enforcement where required by law; and
• parties involved in a business transaction such as a merger, acquisition, restructuring or sale of business assets.

We do not disclose personal information to third parties except where necessary for the purposes described in this Privacy Policy, where you have authorised us to do so, or where required or permitted by law.

Shopify

Our online store is hosted and supported by Shopify.

Shopify processes certain personal information relating to customers and visitors in order to provide its platform and associated services.

Shopify's handling of personal information is also governed by its own applicable privacy policies.

International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the information receives an appropriate level of protection in accordance with applicable data protection laws.

This may include relying on adequacy regulations or appropriate contractual safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining business and transaction records, resolving disputes and complying with legal, tax, accounting and regulatory obligations.

The length of time we retain information may vary depending on the nature of the information, our legal obligations and the purpose for which it was collected.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing;
• object to certain processing of your personal information;
• request the transfer of certain information to you or another organisation;
• withdraw consent where processing is based on consent; and
• object to direct marketing at any time.

These rights are subject to certain legal limitations and exceptions.

To exercise your privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Marketing Communications

You can opt out of promotional emails at any time by using the unsubscribe link contained in our marketing emails.

Even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, transactions, account or customer service enquiries.

Children's Privacy

Our Services are not intended to be used by children to purchase products without the involvement or consent of a parent or legal guardian where such consent is required.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

IVAK
Website: https://ivakstore.com
Email: hello.ivak@gmail.com

We will respond to privacy requests in accordance with applicable data protection laws.