Shipping policy
Last updated: 11 August 2026
Thank you for shopping with IVAK. We want your shopping experience to be simple and reliable from the moment you place your order until it arrives at your door. Please review our shipping information below before placing an order.
1. Order Processing Time
Orders are typically processed within 2-5 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or UK public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation where applicable.
Please note that processing time is separate from the estimated delivery time.
2. Shipping Methods
We may offer standard, tracked, or express shipping depending on the product, delivery destination, and shipping provider.
Available shipping methods and estimated delivery times will be displayed at checkout where applicable.
Shipping services may be provided by third-party couriers or fulfilment partners.
3. UK Delivery Timeframes
After your order has been processed and dispatched, estimated UK delivery is:
Standard Delivery: 5-10 Business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, customs issues, or periods of unusually high demand.
4. Shipping Costs
Shipping costs are calculated based on your order, delivery destination, and selected shipping method.
Standard UK Shipping: £3.99
Express Shipping: £7.99
Free Shipping: orders over £50
The applicable shipping cost will be displayed at checkout before you complete your purchase.
5. Tracking Your Order
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow some time after receiving your tracking information for the courier's system to update.
If you have not received tracking information or have questions about the status of your order, please contact us at hello.ivak@gmail.com.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your address before completing your purchase.
If you notice an error after placing an order, contact us at hello.ivak@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Additional shipping costs may apply if an order needs to be resent because an incorrect or incomplete delivery address was provided, where permitted by applicable law.
7. Delivery Delays
Although we aim to have every order delivered within the estimated timeframe, occasional delays may occur.
If your order is significantly delayed, please contact us at hello.ivak@gmail.com and we will work with the relevant shipping provider or fulfilment partner to investigate.
Nothing in this Shipping Policy limits your statutory rights regarding delivery under applicable UK consumer law.
8. Lost, Missing or Damaged Orders
If your tracking information shows that your order has been delivered but you cannot locate it, please check around your property, with household members or neighbours, and any safe location identified by the courier.
If you are still unable to locate your order, please contact us at hello.ivak@gmail.com.
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number along with photographs of the damaged item and packaging where possible.
We will review the issue and provide an appropriate solution in accordance with your legal rights and our applicable policies.
9. Multiple Packages
Some orders may contain products that are fulfilled separately. As a result, your order may arrive in more than one package and on different dates.
Where available, separate tracking information may be provided for each shipment.
You will not be charged additional shipping fees solely because we choose to send an order in multiple packages unless this was clearly disclosed and agreed before purchase.
10. International Shipping
We currently ship internationally
If international shipping is available, estimated delivery times and shipping costs will depend on the destination and will be displayed at checkout where applicable.
International orders may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.
Where such charges are not included in the price paid at checkout, responsibility for them will be explained to customers before purchase where required by applicable law.
International delivery times may vary because of customs processing and circumstances outside our reasonable control.
11. Contact Us
If you have questions about shipping, delivery, or the status of your order, please contact us:
IVAK
Website: ivakstore.com
Email: hello.ivak@gmail.com
We’ll be happy to assist you with your order.